This contract packaging company has a high-volume customer base with large swings in workloads. To handle the work levels would often require large amounts of overtime to meet customer expectations and deadlines. The resulting extra costs would have a negative impact on their profitability. They needed a 3rd party overflow partner they could trust that had the capacity and expertise to help them effectively manage the enormous variance in business levels.
Our Partner was able to handle 20% more work from their customer base while maintaining all quality control expectations. Customer satisfaction went up dramatically with the increased productivity.
Overtime and double time costs decreased by over 15%. Improved scheduling allowed us to maintain a more skilled, experienced, productive work force to handle larger volume of business, which added to overall profitability.